Frequently Asked Questions

Allow 10–15 minutes for the purchase to synchronize. Make sure you are signed in with the same Reelova account used for the purchase, then use Restore purchases in the app. If the subscription is still missing, email support@reelovaapp.com with your store receipt and order number.

Purchases may be delayed by network or store synchronization. Check that you are using the correct account and restart the app. Do not purchase again while a transaction is pending. If the balance does not update, send the receipt and order number to support.

Check your connection and the status of your Google Play or App Store account. Purchases made through an authorized Reelova web checkout must use the same email as the app account. If the error continues, send a screenshot and the exact error message to support.

Make sure you select the Google account associated with your Reelova account and that your device has a stable internet connection. If the issue continues, restart the app and contact support@reelovaapp.com with your country, the time the issue started, and a screenshot of the error.

Try switching between Wi‑Fi and mobile data, closing other high-memory apps, and restarting Reelova. If a specific series or episode is affected, include its title in your support email.

Update Reelova and your device, close background apps, and restart your device. If the crash repeats, tell us your device model, operating system version, and the steps immediately before the crash.