Refund & Cancellation

Updated July 22, 2026

This policy explains how to cancel Reelova subscriptions and request refunds for purchases.

Subscriptions

You can cancel a recurring subscription through the store account used to purchase it. Cancellation stops the next renewal; it does not normally provide a refund for the current billing period. Access remains available until the end of the paid period unless the store or applicable law provides otherwise.

In-app purchases

Purchases made through Google Play or the Apple App Store are processed by that store. Refund requests for those purchases should be submitted through the relevant store’s refund process. Reelova may assist with transaction details, but cannot override the store’s decision.

Web purchases

For an eligible purchase made directly through an authorized Reelova checkout, email support@reelovaapp.com as soon as possible. Include the account email, order number, purchase date, and reason. Never include your password or full payment-card number.

Review and processing

We review requests under the applicable law, the purchase channel’s rules, and the Terms of Use. Approved refunds are returned to the original payment method. Processing time depends on the payment provider.